OPERATIONAL, ACTION AND BUSINESS PLANS
Plans, Action Plans and Business Plans serve
to ensure that there is commonality of
purpose and efforts and to enhance the
futuristic growth of the society.
Operational Plan - outlines
short-term business strategies and how the
activities would be implemented during the
operational period, usually one year;
however, this Plan can extend over a
five-year period based on the particular
project and the vision of the Board of
Directors/Committee of Management. The
Operational Plans are usually prepared to
set standards that support the society’s
strategic objectives, and also describes
conditions for success and proposes how they
would be achieved. They should be prepared
by the people who will be involved in the
implementation and contain (a) clear
objectives, (b) activities to be delivered,
(c) quality standards, (d) desired outcomes,
(e) staffing and resource requirements, (f)
implementation timetables and (g) a process
for monitoring progress.
Like a strategic plan, an operational pan
addresses four main areas, namely:
are we now?
ii. Where do we want to be?
iii. How do we get there?
iv. And how do we measure our progress?
– outlines, in detail, the actions
needed to reach one or more goals. It is a
vital tool in helping management, volunteers
and staff (based on the particular
objectives) to focus their ideas and to
decide what steps should be taken to achieve
the particular goals. There’s an old adage
that says, “People don’t plan to fail.
Instead they fail to plan.” Since failure is
not an option, it makes sense to take all
the steps necessary to ensure success,
including developing an action plan.
The plan should be complete, clear and
current. In other words, the plan should
list the action steps or changes to be
sought, the steps should state who will do
what by when, and it should reflect the
current work and anticipate newly emerging
opportunities and barriers.
Business Plan – a formal statement of
a set of business goals that the society
believe are attainable within a period of
time. It provides some background
information on the society, its management
team (staff and volunteers etc), and how the
society proposes to achieved those goals.
It enables management and other stakeholders
to have a more defined picture of potential
costs and drawbacks to certain business
decisions and to help them modify the
unpredicted, where necessary, before