Operational Plans, Action Plans and Business Plans serve to ensure that there is commonality of purpose and efforts and to enhance the futuristic growth of the society.

Operational Plan - outlines short-term business strategies and how the activities would be implemented during the operational period, usually one year; however, this Plan can extend over a five-year period based on the particular project and the vision of the Board of Directors/Committee of Management. The Operational Plans are usually prepared to set standards that support the society’s strategic objectives, and also describes conditions for success and proposes how they would be achieved. They should be prepared by the people who will be involved in the implementation and contain (a) clear objectives, (b) activities to be delivered, (c) quality standards, (d) desired outcomes, (e) staffing and resource requirements, (f) implementation timetables and (g) a process for monitoring progress.

Like a strategic plan, an operational pan addresses four main areas, namely:

i. Where are we now?

ii. Where do we want to be?

iii. How do we get there?

iv. And how do we measure our progress?


Action Plan – outlines, in detail, the actions needed to reach one or more goals. It is a vital tool in helping management, volunteers and staff (based on the particular objectives) to focus their ideas and to decide what steps should be taken to achieve the particular goals. There’s an old adage that says, “People don’t plan to fail. Instead they fail to plan.” Since failure is not an option, it makes sense to take all the steps necessary to ensure success, including developing an action plan.

The plan should be complete, clear and current. In other words, the plan should list the action steps or changes to be sought, the steps should state who will do what by when, and it should reflect the current work and anticipate newly emerging opportunities and barriers.

Business Plan – a formal statement of a set of business goals that the society believe are attainable within a period of time. It provides some background information on the society, its management team (staff and volunteers etc), and how the society proposes to achieved those goals.

It enables management and other stakeholders to have a more defined picture of potential costs and drawbacks to certain business decisions and to help them modify the unpredicted, where necessary, before implementation.


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